STANDARD SHIPPING

Packages under 20 kg will be delivered by the designated shipping company to the nearest pick-up point. Please provide your mobile number for SMS notification for faster processing, or wait for a notification in your mailbox. Please note that it is not possible to specify a more exact delivery time and that island surcharges may apply.

DELIVERY WITHIN SWEDEN

Smaller standard packages are sent with DHL Service Point. Larger packages and bulky goods are sent with DHL Home Delivery.

Shipping cost for standard packages is 69-169 SEK (based on weight/size). Additional charges may apply. The shipping cost is calculated in the shopping cart.

Delivery time for stock items is approx. 2-3 working days. For made-to-order items, we refer to the specified delivery time. If not specified, the product will be ordered with our next order to the supplier.

INTERNATIONAL DELIVERY

• Smaller standard packages are sent with FedEx.
  
  

Shipping prices are automatically calculated based on weight and size. For questions or a specific price quote for larger items, please contact us at info@herrjudit.se

FEE FOR UNSUCCESSFUL DELIVERY ATTEMPT

In cases where packages, letters or pallets/larger packages are returned to Brandstationen store & Studio by the shipping company because the recipient

1) does not pick up the package from the delivery point
2) has not been reachable on the provided phone number for notification
3) refused to accept the delivery
4) provided incorrect name, address or contact information,

Brandstationen store & Studio will charge the customer a fee. For letters and packages, the fee is 300 SEK including VAT. In cases where the distributor or Herr Judit has agreed with the recipient on the day and time of delivery but the recipient is not present at the time of delivery, an additional fee of 300 SEK including VAT will be charged and the customer will receive a new opportunity to receive the delivery. 

PICK UP IN STORE

We offer you the opportunity to pick up your goods in our store during our regular opening hours. As soon as your goods are ready for pick-up, we will contact you via email, SMS or phone.

STOCK STATUS

Stock items are items that we normally have in stock for immediate delivery. The stock status is based on current stock status in the store, we reserve the right for any stock errors. These items are normally shipped from us within 1-2 business days, which means that the delivery time from us to you is normally 3-5 business days. 

MADE-TO-ORDER ITEMS

Made-to-order items are items that are ordered from the supplier after an order has been placed. In case of delivery delays from the supplier, we reserve the right for a longer delivery time. In such cases, we will notify you as soon as we have processed your order.

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IMPORTANT TO CONSIDER WHEN RETURNING TO US:

Even if you wish to exercise your right of withdrawal, you have the right to carefully examine the item. To return the item, it must be in unchanged condition and in its original packaging, if any. The goods must be well packed so that the products are not damaged during delivery back to us. Please note that the original packaging should not be used as outer packaging. The item must be complete when returned to us, which means that labels, accessories, etc. must be included in the return. We reserve the right to make a deduction for depreciation corresponding to any changed condition of the product upon receipt by us.

Pack the item well. As a customer, you are responsible for ensuring that the goods arrive intact and therefore bear the risk if the product is damaged during transport back to us. Do not send only in original packaging as the product may be damaged. Therefore, do not place the shipping label directly on the product packaging/original packaging itself. We do not replace products that are damaged during transport to us.

We will not redeem packages sent by cash on delivery.

TRANSPORT DAMAGE

If, upon receipt of your package, you discover that the shipment is visibly damaged during transport, you as the customer must ask the shipping company to note the transport damage and refuse to accept the package. If the package has been delivered, you must immediately report the damage to the shipping company. If, upon unpacking, you discover that the contents are damaged or that items are missing, you as the customer are obliged to contact Herr Judit no later than 3 calendar days from receipt of goods with your order number and case number from the parcel agent. Contact us and attach pictures of the damaged item. If you do not submit your case to the shipping company within 3 days or do not provide pictures as requested, we reserve the right to refuse transport damage.